Speech Analytics

Speech Analytics

With the emergence of AI Technologies there has been an un-exponential growth of un-structure data with organization.

We at Eurys are translating text into profitable decision through text, sentimental, predictive analytics that transform customer thoughts and conversation into actionable insights.

Eurys helps businesses and organizations improve contact centre performance and gather key business intelligence by automating their ability to listen to every customer interaction.

We offer real-time monitoring and post-call analytics, delivering actionable insights to contact centre staff, business analysts, and executives which results in improved agent performance, sales, operational efficiency & customer experience.

KEY FEATURES

  • Easy Transformation of Speech to Text Script
  • Transform podcasts or the voice of a single speaker into written words
  • Streamline transcription
  • Gain efficiencies
  • Increase productivity
  • Cost reduction through automation

EXPERTISE

Structured Data Analytics

Un-structured Data Analytics

Analysing data from Social media and channels, blogs, review etc.

Early warning systems

How it will work ?

Operational efficiency

By enhancing contact centre performance with insights to reduce agent handling time and repeating calls. This will help customer to find satisfaction, business issue &, competitive intelligence and thereby offering best in class services to the end customer.