Inbound & Outbound Dialers

Inbound & Outbound Dialers

Eurys innovative dialer enables sound inbound and outbound call management and intelligent load distribution.

Our business dialer will manage inbound and outbound call queues, besides the multichannel contacts like telephone calls, voice chat, email, fax or web.

The system routes the calls to the appropriate agent/ group based on availability, experience, skill and language. The systems has high level of reporting MIS portals for various reports for customers and users.

Inbound Dialers

Eurys provides sizeable improvement to the productivity of your contact centre.

Skill based routing organizes incoming contacts and sends them to the most appropriate agents.

  • Speech Recognition and Text to Speech
  • SMS & Email communication
  • Interactive Voice Response (IVR)
  • Routing based on various skills
  • Most idle agent based routing
  • Call backup scheduling
  • Automatic Call Distribution (ACD)
  • Call conferencing
  • Inbound Call pop up
  • Real time supervision
  • 3rd Party Integrations
  • CRM/ERP

Outbound Dialers

A completely automated auto dialing unit, providing a solution for multiple user calling.

Sometimes, it may be for a single user calling. It may be predictive dialing or power and preview dialing. It effectively integrates all outbound processes (Telemarketing, Sales, Surveys etc)

  • Manual & Predictive Dialing
  • Speech Recognition and Text to Speech
  • SMS & Email communication
  • Interactive Voice Response (IVR)
  • Agent inter dialing support
  • Outbound ACD
  • Call back scheduling
  • Multiple dialing modes
  • Call forward & 3-way conferencing
  • Agent call intervention