Eurys innovative dialer enables sound inbound and outbound call management and intelligent load distribution.
Our business dialer will manage inbound and outbound call queues, besides the multichannel contacts like telephone calls, voice chat, email, fax or web.
The system routes the calls to the appropriate agent/ group based on availability, experience, skill and language. The systems has high level of reporting MIS portals for various reports for customers and users.
Eurys provides sizeable improvement to the productivity of your contact centre.
Skill based routing organizes incoming contacts and sends them to the most appropriate agents.
A completely automated auto dialing unit, providing a solution for multiple user calling.
Sometimes, it may be for a single user calling. It may be predictive dialing or power and preview dialing. It effectively integrates all outbound processes (Telemarketing, Sales, Surveys etc)